Frequently Asked Questions


What are ‘individual eyelash extensions’?

Individual eyelash extensions is an alternative to strip lashes by using a high-quality method of either lengthening or thickening the appearance of your eyelashes. Extensions are applied to each individual natural eyelash and leads to a natural, feathered finish or a thick and volumes look if that is what you are after.

How long does the application process take?

The treatment can take from 1 hour and 30 minutes to 2 hours depending on the individual’s lash line.

What type of lashes do you use?

We use the highest quality of Mink lashes both synthetic and real mink.

What does the application process involve?

You will lie comfortably on a massage table, with your eyes closed while the lash technician gently applies your lash extensions. (Typically, some clients want to sleep instead of talk, you are more than welcome to as it is a soothing process!).

How long will my lash extensions last?

Your eyelash extensions should last anything between 4-6 weeks depending on the cycle of your natural lashes and providing you follow the correct aftercare instructions.

What is an infill and how does it differ from other services?

Infills are best for a recovery period to maintain the fullness of your lashes The process usually takes from 45 minutes to an hour and on average infill’s are required every 2-3 weeks. These times may vary according to how well you look after your extensions and at what speed your natural eyelashes grow.

Please be aware you must have at least 40% of your extensions left to be considered for an infill.

If I want to wash or steam my face, can I get my face wet?

it is very important to keep your lashes dry for the first 24 hrs. Apply a soft, wet face cloth to wash your face to avoid the eye area.

What if I have a delayed allergic reaction?

Please notify us as soon as possible and we will book you in the earliest convenience.

Are eyelash extensions safe to use on my eyelashes?

Generally, eyelash extensions are harmless if done by an industry professional. At bb’s lashes our aim is to look after clients natural lashes, we do a advice clients to take a small break every 4-5 months to let the natural lashes breath.

Is eyelash extension removal painful?


Not at all, it is an effortless process which takes minutes!